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Calla Lillies

Talk to a wedding flower specialist: (800) 272 3125

Our Policies

Privacy & Security

Information collection: Callalilies.com is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. Callalilies.com collects information from our users at several different points on our website.

Information collection: Callalilies.com is the sole owner of the information collected on this site. We will not sell, share, or rent this information to others in ways different from what is disclosed in this statement. Callalilies.com collects information from our users at several different points on our website.

Log file: We use IP addresses to analyze trends, administer the site, track users movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

Sharing: We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.

Links: In case outside links present, please be aware that Callalilies.com is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information. This privacy statement applies solely to information collected by this web site.

E-Newsletter: If a user wishes to subscribe to our newsletter, we ask for contact information such as name and e-mail address.

Special offers: We send all new customers who sign up for our newsletter a welcoming e-mail. Established customers will occasionally receive information on products, services, special deals, and a newsletter. Out of respect for the privacy of our users we present the option to not receive these types of communications. Please see our choice and opt-out below.

Correcting and updating personal information: If a users personally identifiable information changes (such as your zip code), or if a user no longer desires our service, we will endeavor to provide a way to correct, update or remove that users personal data provided to us. This can be by mailing our Customer Support at info@callalilies.com

Choice and opt-out: Our customers may opt-out of having their information used for purposes not directly related to purchasing a product from our site. For example, if a user buys a product from us, but doesn't want any future promotional materials, they can keep their e- mail address off of our lists by a request in writing info@callalilies.com Users of our site are always notified when their information is being collected by any outside parties. We do this so our users can make an informed choice as to whether they should proceed with services that require an outside party, or not.

Notification of changes: If we decide to change our privacy policy, we will post those changes on our Homepage so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an e-mail. Users will have a choice as to whether or not we use their information in this different manner. We will use information in accordance with the privacy policy under which the information was collected.

Callalilies.com Copyright and Disclaimer Notice: The editors of Callalilies.com make every attempt to ensure that content on this site is not inaccurate, defamatory, libelous or offensive. However, Callalilies.com does not assume any liability for content or contents posted by third parties.

Copyright Notice: All the materials on this Web site are subject to copyright protection. Any form of copying without the express permission of the copyright holder, except such copying as may be permitted under the applicable copyright laws, is strictly prohibited. Redistribution of these materials without the permission of the copyright holder is forbidden, including but not limited to, posting, e-mailing, faxing, archiving in a public database, redistribution via a computer network, or in printed form.



Guarantee & Return Policies

CallaLilies.com is dedicated to supplying our customers with only the freshest flowers, shipped on time, at a wholesale price. Our farms and growers share our commitment to quality We realise that ordering flowers online can be an intimidating prospect, but with CallaLilies.com you should expect only the highest quality flowers and considerate and helpful service with every order.

Please remember that fresh flowers are highly perishable, delicate, and time-sensitive products which require a very different set of conditions than other goods. We will always do our best to ensure that you receive the freshest, most beautiful flowers possible. Occasionally, circumstances beyond our control will get in the way of that goal. In those cases, we will do our best to ensure that we resolve the situation to your complete satisfaction.

Please inspect your flowers upon arrival and immediately report any flower damage or other concerns the day your flowers arrive. Complaints concerning part of the order supplied cannot be a cause for rejecting the entire order. CallaLilies.com is only able to extend a credit or refund when the claim is made on the day the product arrives. After expiry of the terms mentioned above, customer is deemed to have approved the products delivered. Please visit our return policy for additional information on refunds and credits. For any concerns about your order, please contact us by phone at (800) 272 3125.

Changing your order
Once an order has been placed, please submit any changes by calling (800) 272 3125. Sorry, but due to logistical reasons we cannot make changes to an order less than 7 days before the delivery date.

Order cancellations
Please contact us as soon as possible if you wish to cancel your order. We must receive your request at least 2 weeks (14 days) prior to your requested delivery date and a cancellation fee of $35 will apply. Requests to cancel orders less than 14 days prior to your requested delivery date will not be accepted and the order will be delivered as scheduled.

Claims and Refunds
If you have any issues regarding the quality of your flowers, please contact us immediately via telephone at (800) 272 3125. Claims regarding flower quality must be reported to CallaLilies.com within 24 hours of receipt of product. Claims made after 24 hours of receipt of product will not be accepted. In order to process your claim, we will request digital pictures of and the return of all products. Please know that all claims are handled on a case by case basis.

CallaLilies.com is not be responsible for lost or stolen packages, damage to the products as a result of being left in inclement weather, freezing temperatures, etc…, damage to products as a result of prolonged travel times caused by the customer not being present, FedEx or any other carrier delays, delays as a result of Customs and Agricultural inspections, or acts of God. As we make every effort to ensure your flowers are delivered on time we can not control the shipping carrier so in turn we are not responsible for carriers late deliveries.

CallaLilies.com is not responsible for products mishandled by customers. Complete flower care instructions are posted online as a courtesy. Due to the farm-direct nature of our floral program, flower care instructions are not included in each package. It is the customer’s responsibility to know how to properly care for the products they are ordering.

Missing Flowers
In case of missing flowers, you MUST notify us within 4 hours of product arrival. All orders must be inspected upon arrival. Please report any damage or defects to the flowers immediately. In the event that part of your order is missing, we will check with the flower farms to verify the packing of your box. CallaLilies.com will not be responsible for replacing missing items from your local floral suppliers. CallaLilies.com will only handle claims when the claim is made on the day the product arrives. Claims made after 24 hours of receipt of product will not be accepted. .After expiry of the terms mentioned above, customer is deemed to have approved the products delivered.

Your decision to purchase from CallaLilies.com confirms your acknowledgment and acceptance of our policies.